cucu100 Terms & Conditions – Malaysian Platform User Agreement

These cucu100 Terms & Conditions ("Terms") govern your access to and use of the cucu100 online entertainment platform, accessible via our official website. This document forms a legally binding agreement between you as the user ("Member") and cucu100 as the platform operator.

By registering a new account, logging into an existing account, making a deposit, using any gaming service, or simply browsing the cucu100 platform, you are deemed to have fully accepted all Terms set out in this document, along with all related policies including the Privacy Policy and Responsible Gaming Policy.

Members who registered before these Terms were last updated are subject to the latest version of the Terms from the date the amendment was announced. cucu100 will notify members via email or in-platform notification whenever material changes are made to these Terms.

To register and use cucu100's services, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration and when using the platform at any time.
• Residing or physically located in Malaysia while using the platform.
• Has full legal capacity to enter into a binding agreement under applicable Malaysian law.
• Not listed on any active self-exclusion programme, whether at cucu100 or any other related platform.
• Register using your real identity and accurate information, not on behalf of another person.
• Has never had a cucu100 account closed due to a prior breach of these Terms.

Cucu100 reserves the right to request age and identity verification at any time. Failure to provide satisfactory verification documents within the specified timeframe may result in account suspension or closure.

Each individual is only permitted to register one (1) cucu100 account only. Owning or using multiple accounts – whether in your own name or using another person's details – is a serious breach of these Terms.

During registration, you are required to:

• Provide your full name exactly as it appears on your official Malaysian identity document (MyKad or Passport).
• Using an active, accessible email address – this email will be used for important communications including transaction confirmations and security notifications.
• Provide an active Malaysian mobile number for two-factor authentication.
• Setting a strong password of at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols.

You are solely responsible for keeping your account login credentials secure. cucu100 will never ask for your password via email, phone, or any other channel. If you suspect your account has been accessed by an unauthorised party, contact cucu100 support immediately.

Cucu100 supports the following Malaysian payment methods for deposits and withdrawals:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Online Banking: FPX via Maybank2u, CIMB Clicks, and other major Malaysian banks

All transactions are processed in Malaysian Ringgit (MYR). Minimum and maximum limits are as follows:

• Minimum Deposit: RM20 per transaction
• Minimum Withdrawal: RM50 per transaction
• Maximum Daily Withdrawal: RM50,000 for regular members; higher limits apply for VIP Gold members and above

Deposits are typically credited to your cucu100 account within 2 to 5 minutes after a transaction is successfully processed. Withdrawals to Malaysian e-wallets are processed within 10 to 30 minutes, while withdrawals to bank accounts via FPX generally take between 30 minutes and 2 hours, depending on the bank's processing time.

Withdrawals may only be made to an account or e-wallet that registered under the same member's name with a cucu100 account. Transfers to third parties are strictly prohibited. cucu100 reserves the right to request proof of payment method ownership before processing any withdrawal.

Cucu100 offers a range of bonuses and promotions to members from time to time. All bonuses are subject to specific conditions as stated in their respective promotion terms, which may vary from one promotion to another.

The general conditions that apply to all cucu100 bonuses are:

• Welcome bonuses and deposit bonuses are subject to a minimum wagering requirement before any withdrawal can be made. Specific wagering requirements are stated on the relevant promotions page.
• Bonuses may only be claimed once per promotion unless explicitly stated otherwise in the promotion's terms.
• Cucu100 reserves the right to void any bonus if there is evidence of misuse, system exploitation, or attempts to fulfil wagering requirements through unintended means such as hedge betting between two accounts or placing low-risk bets that do not reflect genuine gameplay.
• All promotions are subject to the minimum age of 18 and active cucu100 membership.
• Cucu100 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice to members.

Use of all games on the cucu100 platform – including slots, live casino table games, lottery, and Sports Betting through the Match Odds and e-sports – are subject to specific game rules available within each respective game section.

The general rules that apply to all game types are:

• All game outcomes generated by a random number generator (RNG) are final and binding, and may not be disputed unless there is clear, verified evidence of a technical error.
• For Sports Betting, the odds displayed at the time a bet is confirmed are the odds that apply – any fluctuation in odds after confirmation will not affect bets that have already been placed.
• Postponed, cancelled, or unfinished matches that deviate from the original schedule (for example, due to adverse weather affecting a Liga Super Malaysia football match) will be handled in accordance with the sport-specific rules stated in the Sports Betting section.
• Winnings will be credited automatically to your cucu100 account once the result has been confirmed. For Sports Betting matches, this typically occurs within 30 minutes of the match ending.
• Any technical error during a game session must be reported to cucu100 customer support within 24 hours. Complaints received after this period may not be resolved.

The following activities are strictly prohibited on the cucu100 platform and will result in immediate action, including account closure and a report to the relevant authorities:

• Fraud & Manipulation: Any attempt to cheat, hack, manipulate, or interfere with the cucu100 gaming system, including the use of automation software (bots), scripts, or third-party programs to play.
• Money Laundering: Using the cucu100 platform as a vehicle for money laundering, concealing the source of funds, or conducting any suspicious financial activity.
• Bonus Abuse: Opening multiple accounts, sharing devices, using a VPN, or employing any other method to claim bonuses beyond the permitted limit.
• Account Sharing: Allowing another person to use your cucu100 account, or using someone else's account.
• Collusion Betting: Colluding with other members to manipulate game outcomes in the Live Casino section or multiplayer games.
• Cross-Account Hedging: Placing opposing bets on the same sporting event using different accounts to guarantee profit without genuine risk.

Cucu100 employs a sophisticated fraud detection system that continuously monitors account activity. Detection of any suspicious activity will trigger a thorough review and may result in temporary account suspension while an investigation is carried out.

Cucu100 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any Terms & Conditions set out in this document.
• Failure to submit requested identity verification documents within the specified timeframe.
• Legal compliance requirements or instructions from relevant authorities.
• Self-exclusion requests submitted by members through the Responsible Gaming program.
• Account inactivity exceeding 12 consecutive months (inactive accounts may be subject to a monthly administrative fee following an appropriate notice period).

Members may also close their account at any time by contacting the cucu100 support team. Account closure requests will be processed within 5 business days following identity verification. Any remaining balance in a voluntarily closed account will be returned to the member once the verification process is complete.

For accounts closed due to a Terms violation, decisions regarding remaining balances and pending winnings are made at the discretion of the cucu100 compliance team, depending on the nature of the violation.

Cucu100 collects and processes members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). Personal data collected includes name, email address, phone number, payment information, and gameplay activity data.

This data is used for the following purposes:

• Identity verification and member account management.
• Processing of deposit and withdrawal transactions.
• Compliance with legal and regulatory requirements.
• Platform improvements and user experience enhancements.
• Account-related communications, promotions, and service updates (with member consent).

Cucu100 does not sell, rent, or disclose members' personal data to third parties without the member's consent, except where required by law or court order. For details on how we handle your data, please read our Privacy Policy which forms part of this agreement.

Cucu100 shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of or inability to use the platform, including but not limited to loss of profits, loss of data, or business interruption.

Cucu100's maximum liability to any member over a twelve-month period is limited to the total net deposits made by that member during the same period.

Cucu100 makes no guarantee that:

• The platform will be available without interruption at all times (scheduled or unscheduled maintenance may occur).
• All game content will be free from errors or technical bugs.
• No betting strategy or approach guarantees a profit.

Cucu100 is deeply committed to safe and responsible gaming. We believe entertainment should remain just that – entertainment – and never become a source of financial stress or social harm.

Self-control tools available to all cucu100 members include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limits: Set a maximum loss limit for a time period of your choosing.
• Betting Limits: Set a maximum limit per single bet.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for a minimum of 6 months if you feel that gaming has become a problem.

If you or someone you know is showing signs of problem gambling – such as borrowing money to gamble, neglecting family or work responsibilities, or feeling compelled to keep gambling despite losses – please seek help by visiting our Responsible Gaming us or contact the cucu100 support team.

Cucu100 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon being published on the cucu100 website, unless a different effective date is specified.

For material amendments, cucu100 will provide reasonable notice to members via their registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes the member's acceptance of the revised Terms.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between the parties before being referred to a court of competent jurisdiction in Malaysia.